We are still living up to our responsibilities by serving our customers.
The wellbeing of our customers and staff is a top priority. With the continuous news regarding coronavirus (COVID-19), these are the steps we are taking:
We are carefully monitoring the situation and are following the guidance from the World Health Organization and our national health agencies, and we are carefully following their recommendations.
At Enterprise we always take cleaning seriously and put extreme emphasis on following comprehensive cleaning procedures of our vehicles – inside and out. During this time, these procedures are more important than ever.
We are thoroughly instructing our staff in following the guidelines from the World Health Organization as well as national health agencies. We are specifically instructing staff to stay at home if they have any symptoms.
We recommend against handshakes and instruct all to keep an extra distance.
Wherever possible, we have placed hand sanitizers for our customers in all locations.
We understand that travel plans can change, and we aim to be as helpful as possible. If you wish to cancel your booking, you can do so on our website, if you have booked directly with us. If you have booked with a third party, we advise you to contact them.
NB! If you are sick or assume you are infected, do not show up at our locations.
We advise our clients, suppliers and partners to apply the following preventative measures suggested by the DGS (Direção Geral da Saúde) as a critical way to ensure your well-being and of anyone in your vicinity.
Ensure social distancing.
Maintain etiquete, such as covering your nose and mouth when sneezing and coughing, and washing your hands after sneezing ou coughing.
Reinforce higiene measures, such as frequent hand-washing with water and soap or with a alcohol based liquid and avoid contact with individuals with respiratory infections.
Yes. Dispatch No. 3614-A / 2020 of March 23, 2020 determined that Rent-a-Car and Rent-a-Cargo activities are permitted under certain conditions, for the transportation of people and goods, further reinforcing the importance of Rent-a-Car and Rent-a-Cargo services in the mobility of people and goods in our current situation.
These services are paramount in the distribution of food, medicine, and transportation of health professionals, as well as other professionals whose activity cannot be dispensed with. Therefore, companies that provide services of this nature will remain in operation.
1. Rent-a-Cargo (Cargo vehicle rental without a driver)
Renting cargo vehicles without a driver is permitted.
2. Rent-a-Car (Short-term rental of vehicles without a driver)
Renting passenger vehicles without a driver is allowed only in the following situations:
- Authorized exceptional travel: purchase of essential goods or services; travelling for health reasons or to provide assistance to other people;
- Exercising trade retail or service activities that are authorized;
- Providing assistance to damaged, immobilized or injured drivers and vehicles.
Exercising Rent-a-Car services without drivers are not permitted for other purposes not previously described, namely for tourism and / or other purposes.
The only exceptions present in the aforementioned Decree, on the normal activity of services provided by Rent-a-Car and Rent-a-Cargo companies, are in relation to car rentals for leisure or services of similar nature.
Rental agreements currently active, which do not fit the permitted purposes: the tenant must deliver their vehicles within five working days. If the vehicles are not delivered, the renting company should send a letter requesting the delivery of the vehicles in order to prove and fulfill its present obligation.
Do you have any other questions? Please visit our customer support page and get in touch.